Arlo, a manufacturer of home security cameras, is going back on its contentious decision to retroactively implement an end-of-life policy for many of its well-liked models. The company will continue to provide existing customers with free video storage, and the end-of-life dates for older cameras have been extended one more year to 2025, according to a thread posted on Twitter on Friday by Arlo CEO Matthew McRae. Additionally, he pledged to continue providing security updates to these cameras until 2026.
The end-of-life policy, which was set to take effect on January 1st, 2023, eliminated a key selling point for many Arlo cams—free seven-day cloud storage. McRae now says all users with the seven-day storage service will “continue to receive that service uninterrupted.” But he did note that “any future migrations will be handled in a seamless manner,” indicating there are changes coming still.
The Arlo Pro 2 was used as an example of a camera that will now go out of service (EOL) in 2025 rather than 2024, as had been previously announced, with security updates continuing until 2026. The thread did not go into specific model details.
There was also no update on the plans to remove other features, such as email notifications and E911 emergency calling, or whether “legacy video storage” will remain. The EOL policy applied to the following devices:
- Arlo Gen 3
- Arlo Pro
- Arlo Baby
- Arlo Pro 2
- Arlo Q
- Arlo Q Plus
- Arlo Lights
- Arlo Audio Doorbell
McRae stated in the thread that complete details would be released soon and that customers would get an email with these updates.
Read More: How Long Do Security Cameras Keep Footage?
Source: theverge
